Online Return Policy
Effective june21,2026
At Silk94, your satisfaction is our priority. If you’re not completely happy with your online purchase, we’re here to help. Please note that all USA orders are FINAL SALE and do not qualify for a return. If you live in the United States and receive a product within your order damaged or defective, please contact our customer support team, and we can arrange a refund if photos are provided.
Return Window
You may return items within 30 days from the date of delivery.
Return Eligibility
Unopened Items
Eligible for a full refund to your original payment method.
Your order number
Reason for the return
The item(sealed, opened, or damaged)
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days. Once approved, we’ll offer:
A full refund
Replacement item(s)
In some cases, the item may need to be returned for processing or manufacturer review. If the item is shattered (glass) or has already expired, We would just ask for photos to be sent to our email address, and we can approve a refund or replacement
✉ supportsilk94@gmail.com
Final Sale Items (Non-Returnable)
The following are final sale and cannot be returned or exchanged unless damaged, defective, or recalled within 30 days:
Perishable Items
Reduced priced, clearance or final sale items
PERISHABLE ITEMS – Including but not limited to dairy, refrigerated dairy alternatives, frozen foods, meat, produce, kombucha, probiotics, any other items that must be kept refrigerated
In the event of damage, defect, or a recall, these items may be eligible for a refund or replacement Once approved.
Additional Terms
Returns exceeding $100 are subject to a 10% restocking fee, deducted from the refund total.
International orders outside North America are final sale unless received damaged.